The lessons the retail industry learned during the pandemic will continue to shape department store strategies and guide their transformation in the future.
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Articles on Shopping
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Returns are becoming a costly sustainability problem for retailers and the planet. A supply chain expert explains.
Two experts on children’s play explain why you should be skeptical of toys that are advertised as being educational, and what to look for instead.
Ten years after a garment factory collapsed in Bangladesh, scholars find slow fashion practices hold the keys to a more sustainable, joyful relationship with clothes.
Retail stores change the prices of their products based on the shopping habits of consumers. But consumers come in a variety of types, and not all of them influence prices equally.
Self-service technologies — like self-checkouts or government service kiosks — are decreasing interactions with other people. This may affect our politics and sense of community.
Scrolling TikTok or Instagram causes mental fatigue, which can lead people to purchase items based on how many ‘likes’ an ad has instead of how much value the product will bring them.
The rapid rise of online shopping is slowing but internet retail is here to stay.
Online reviews have a big impact on buying decisions – but how can shoppers sort the real ones from the fakes?
UK retailers had a happier Christmas than expected, but consumers are changing how they shop due to the rising cost of living.
You want to look as if you’ve put in a bit of effort, but don’t want to blow the budget. Here are some top tips of what to take to Christmas.
Digital retail is not just about buying online.
Offers of interest-free loans may sound appealing, but there are many risks as well.
When we visit city streets, shops or malls during the holiday season, is it spending money that we like? Or is it about experiencing our surroundings?
The metaverse offers novel opportunities for retailers and their customers, but retailers need to be adequately prepared to overcome the challenges of new technology.
Our relationship with money is complex – but when it comes time to indulge or resist the sales, a few tricks can help your spending.
By offering a limited click and collect service, the retailer can gauge the benefits versus the costs and hassle of managing product returns.
Supply chain difficulties and rising costs have forced Made.com into administration
Quiet hour is a strategy aimed at making retail spaces more inclusive for people who struggle with sensory overload, but they’re not the only ones who welcome a pause in the assault on their senses.
A study of what customers experience when they’re asked to chip in for a cause during checkout suggests that retailers should be careful about participating in these campaigns.
Top contributors
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Professor of Marketing and Consumer Behaviour, Queensland University of Technology
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Senior Lecturer in Retail Marketing, University of Tasmania
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Reader in Consumer Psychology, Anglia Ruskin University
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Senior Research Associate, Nottingham Business School, Nottingham Trent University
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Professor of Marketing, University of Birmingham
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Omar H. Fares is a Friend of The Conversation.
Lecturer in the Ted Rogers School of Retail Management, Toronto Metropolitan University
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Director, Master of Business Administration Program (MBA); Co-Director, Better Consumption Lab, Deakin University, Deakin University
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Senior Lecturer in Marketing; Associate Head (Global), University of Portsmouth
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Lecturer in Law, Lancaster University
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Associate Professor of Markets, Public Policy and Law, Boston University
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Senior Lecturer of Marketing, Swinburne University of Technology
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Professor of Accounting, University of Portsmouth
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Professor of Retail Studies and Deputy Principal, University of Stirling
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Associate Professor of Marketing, University of Technology Sydney
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Associate Professor in Operations and Supply Chain Management, University of Southampton
